Jitawin App's Privacy Policy — Your Information, Our Responsibility

1 What Information We Collect

Jitawin App collects three types of information from you — what you provide directly, what is collected automatically while you use the platform, and information received from third parties.

What You Provide Directly:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Current residential address.
• National ID or passport details (for KYC verification).
• Payment method details (bKash/Nagad/Rocket number — not full card numbers).

Automatically Collected Information:

• IP address and device information (model, operating system).
• Browser type and language settings.
• Which pages you visited on the platform and how long you spent on them.
• Gaming activity and betting history.
• Transaction date, time & amount.

2 How Your Information Is Used

Jitawin App uses the information collected for the following purposes:

Jitawin App never shares your information with third parties for advertising purposes without your consent. You can opt out of marketing communications at any time.

3 Sharing Information with Third Parties

Jitawin App shares information with third parties only in the following limited circumstances:

• Payment Provider: Necessary information is shared with bKash, Nagad, or Rocket to process deposits and withdrawals.
• Game Provider: Game software companies receive only the minimum data necessary to operate their games.
• KYC Service Provider: Limited data is shared with trusted third parties solely for identity verification purposes.
• Law Enforcement: Information may be disclosed in response to a valid court order or government directive.

All our third-party partners are required to comply with international data protection standards. They may not use your information for their own purposes.

4 Cookies & Tracking Technologies

Jitawin App uses several types of cookies — small text files stored in your browser that help the platform recognize you.

You can change your cookie preferences through your browser settings. However, disabling essential cookies may prevent Jitawin App from functioning properly.

5 Data Protection Methods

Jitawin App maintains multiple layers of security to protect your data. Beyond technical safeguards, every employee's access to data is strictly controlled.

• 256-bit SSL/TLS Encryption — Across all data transmissions.
• AES-256 Encryption — Across all sensitive data stored on our servers.
• Two-Factor Authentication (2FA) — Extra protection for account access.
• Regular Security Audits — Penetration testing by third-party security experts.
• Firewall & DDoS Protection — Server protection against cyberattacks.
• Minimum Access Policy — Only authorized staff can view your data.
• Regular Backups — To reduce the risk of data loss to zero.

That said, no online system can guarantee 100% security. Should any issue arise, Jitawin App will notify you within 72 hours.

6 Your Rights

As a Jitawin App player, you have the following rights over your own data:

7 Data Retention Period

Jitawin App does not retain your information indefinitely. A defined retention period is set for each type of data:

• Account Information: Up to 5 years after account closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulations).
• KYC Documents: 5 years after the relationship ends.
• Gaming History: 3 years or until account closure.
• Customer Service Records: 2 years after resolution.
• Marketing Data: Deleted immediately upon opt-out.

After the specified period, data is securely deleted or anonymised.

8 Privacy Policy Updates

Jitawin App may update this Privacy Policy when necessary. For significant changes, we will:

• We will send you a notification by email.
• We will post a clear notice on the platform.
• We will provide 30 days' notice before any changes take effect.

The date of the latest update is noted at the top of this page. Contact support if you need a previous version.

9 Minor Protection

Jitawin App is strictly prohibited for anyone under 18. We do not knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• KYC verification is mandatory when there is any suspicion.
• Any account identified as belonging to a minor is closed immediately.
• If you have any concerns as a parent or guardian, please contact our support team.

10 Contact Us

For any questions about this Privacy Policy, requests to exercise your rights, or complaints, please contact our Data Protection Team:

To exercise your rights, submit a request through support. We will respond as promptly as the law requires.